First time I received such bad services from Miway

Forwarded message --------- From: Johan Jacobs <***> Date: Mon, Sep 25, 2023, 14:12 Subject: Re: C*** // RESPONSE TO DISPUTE To: <***>, ObjDocs <***>, <***>, <***> Cc: <***>, <***>

Good day,

Further to the email below, I just need you to put on record that I've never pointed out internal damages to the property and neither did I pointed out moisture areas to the external walls, THE ASSESSOR SHOULDN'T LIE IN ORDER FOR YOU TO ACCEPT HIS REPORT, HE SHOULD PROVIDE YOU WITH THE TRUTH, the only thing I said is that when it rains I hear dripping on the PVC Ceiling, that is what I reported to you as well, this property was bought in November 2022 and not once did it rain in until recently, he said there are no evidence of resultant, attached is the evidence of resultant, anyway he won't approve the claim because he won't drive so far(over 300kms) to come and do the job, I'm still saying and I will keep on saying that the damaged to the roof was because of the heavy/bad wind we had and not because of no maintenance that was not done, please see attached, look what happened this weekend with the heavy rain, that is only a few pictures I've taken, there is much more damage after it but I'm not going to claim because you are going to reject it as well, this rain for the past weekend has damaged my furniture/appliances but I will get it fix myself, I don't have time to fight with Miway, also I was never happy when the assessor told me that he can't approve the claim, I just kept quiet, because my business is with Miway and not with him, please don't use assessors that lie in order for them to get favor from you, they should talk the truth, lastly

This is the first time I see an insurance company that ask one of their senior advisors to contact their client to cancel the policy after the client said that he will be canceling his policy with you, you are in a hurry to get rid of me, you were supposed to try and keep your clients, again you proof to me that you are one of the worst insurance companies, what kind of insurance company are you???

On Mon, Sep 25, 2023, 11:10 Johan Jacobs <***> wrote: Good day,

Please be advised that I'll be canceling all my policies(my car, home insurance, home contents and panic button) I have with you, I'll be moving to another insurance company that value their customers, that actually care and not pretend like Miway insurance, I can't believe that I've been with you for so many years, I made a mistake to move all my insurances to you, you are the worst insurance company I've ever dealt with, there are much better insurance companies and I was warned about Miway, but I kept defending you guys for years, but now I see what kind of company you are,