First time experience with a claim.

<p> I had tools ****** from my garage. I put the claim in the next evening on the app. Thats where the waiting started. I was not sure what to do. This was the 2nd November. I recieved a mail that said that Prince Ncube will be in touch with me. The 3rd I got the same mail. After I mailed him on the 4th to ask what I must do he said he will be in contact with me the end of business day. He phoned me and asked a lot of questions. At the end he he asked if i reported it. I said i didnt know. That is why I waited for MIWAY to contact me as this was my first ever claim. The items was ****** and i didnt hear or see anything so i thougt i dont need to go to the police and report it. If MIWAY contacted me the next day i would have gone to the police. It is now the 10th of November and i still didnt hear anything. Does this alway take this long.</p> <p>Is this how all the insurance companies work.</p> <p>Just tell me if the claim will be paid or not so that i can go and buy new tools to do my work at home.</p> <p> </p> <p> </p>