CT
Chadwin T

1 reviews | Active since Dec 2009

15 Aug 2016, 19:00

First a Discount then an Increase in Premium what's up with that?

<p>I'm really disappointed at the service from miway. I'm a current policy holder, been approximately 6 years with them. I intitally done a quote on a BMW 235i they quoted me roughly around R1035 then offered a discount & this brought the premium down to R928.19 & based on this discount I then took up this offer. Today I then recieve a new policy schedule reflecting that my new premium has increased by R139,34 so much for a discount, I wasnt made aware of this change in premium so you can imagine my surprise when I opened the email containing the new schedule and ontop of that they insist for you to log onto hellopeter to compliment their service, a compliment will be given where its due.</p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Aug 2016, 09:23
Official

We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Thanks for giving Inno a chance to discuss your concerns with you in more detail and to help.

Please give us a shout if you need any further assistance.

Kind regards,
The MiWay Team