Fine Print and False Promises

<p>I am highly disgusted with Miway.</p> <p>I was involved in an accident on Monday morning, the 24th of October. I immediately reported the accident and received prompt authorisation to let my vehicle be towed. I proceeded to and follow up with Miway constantly as I knew this could be a lengthy process.</p> <p>However, Miway did not contact me once to resolve the any of the outstanding queries on my claim. It was only when I called in I discovered there was a hold on the claim for what ever various reason. I proceed to ensure this is resolved. Why did no one bother to contact me to confirm these outstanding items proactively? Just for the record I called Miway 15 times, first call being to inform of the accident till the claim was approved. It is unbelievable that miway could not call me once to sort this out faster.</p> <p>The claim was finally approved on 7 November after 5pm therefore the panel beater effectively got approval to start ordering my parts on the 8th of November. 12!!!! days after the accident.</p> <p>On my policy I have vehicle rental of 20 day. When taking out the insurance I requested 30 days but was advise 20 day would suffice. Now I have another headache of organising transportation as I took my rental from the Monday the 31st (I waited a week after the accident to ensure there would be enough days). Now I have to return this vehicle on sunday the 20th and the vehicle repair are only scheduled to finish on the 1st of December. Perhaps you should educate your sales staff on turnaround times when they are selling the insurance to not ill inform clients. When quering this I was informed by a manger that you have 14 days to approve a claim. What Panalbeater takes 7days to repair a car???? Really?!? And that you were not willing to accomadate me by extending my rental. But that you would enquire from the panalbeaters if they have a loan car available, and that "I would be inform... BEFORE CLOSE OF BUSINESS" Guess what, NO ONE, ONCE AGAIN CONTACTED ME!!!!!!</p> <p><br />I am a young working professional and even though I work from my office I require to go to clients and need to get to work and will not have transportation for 2 and a half weeks because of the fine print and unnecessary delays.</p> <p><br />Empty promises, from sufficient rental days to "Someone will call you before close of business today" Which I have heard serveral time in the last month.</p> <p><br />I really expected much better service, from MIWAY but I guess that's its exactly it, its YOURWAY and I must pay merely ever month for a "service" and promises that do not materialise.</p> <p> </p>