Felt ignored

I called to change my debit order date from the 25th to the 01st of each month. The debit order went off on the 25th and I was charged by the bank. I made a call to get a refund for the bank charges and the agent that was assisting me was rude and wasn't paying attention. She wanted me to repeat myself and when I announced my disatisfaction she kept quiet and ignored me. I asked to speak to her team leader and she put me on hold for the longest time. I have been loyal to MiWay because of the good customer experience however this time was different. MiWay consultants are always eager to ask us to brag on social media about the type of service they give. This is not the first time that my debit order is *****ed up, maybe its time I looked elsewhere for insurance