FEELING VERY MISLEAD AND DISSATISFIED

Feeling so mislead. On the 03 February 2023 I insuranced my motorcycle Cardo bluetooth commutation system. I was told that my cover starts that day and I asked if there's any waiting period which the answer was NO. So I was under the understanding that the item was cover. So on the 4th February 2023 I had to claim and I was told that my first payment didn't go off so I can not claim for the mentioned item. I explained to the consultant that I was informed by his colleague the previous day that I was covered from the mentioned date and that my pre rada amount will be deducted at the end of February with my existing debit order as I'm a client already and have a debt order in place. The consultant informed me that I have to wait for the outcome of the investigation. Please people make 100% sure before you insurance your valuables and think that you covered and become a victim when you need to claim.