Feedback on Miway C***

I was involved in a car accident on 30th April. I reported the incident via the Miway app. It was quick efficient and overall the app met my expectations The period it took to get the initial phone call verifying the content of the claim took about 3days, which seems long to me, not sure what the standard lead time is and therefore cannot comment if it was efficient or not. Nhlanhla was attentive and asked relevant questions. I felt like he was keen to understand what went wrong and address the crux of the matter. There was a clear outline of the next steps. I just feel like between that call and when I received final feedback took some time. I sent an email the evening before to Nhlanhla and he promptly responded to my concern with a call early the following morning

Nhlanhla was courteous and seemed to understand the issues and complexity of the matter and the feelings involved. He was empathetic and maintained an astute level of professionalism