Fast to deduct - Slow to react!

I sent my phone in for repairs on 21/01/16 and since have followed up regularly with Prince Ncube regarding my claim, C700123. He never replies to my calls and never replies to my emails. Finally I get hold of him today and he tells me that he is waiting for the damage report. I then contacted SmartLab that tells me they sent him that report on the 21/01/16. I really don't like the fact that he blatantly **** to me which if you go listen to the recordings you will hear as he clearly never followed up with SmartLab and missed the email that they sent him. Its a week later and nothing is being done - this is really disappointing service being my first claim with Miway. In the meantime my business is suffering as a result of me not having a phone. I expect a manager to contact me to inform me how this will be resolved, failure to do so will result in me finding a different insurer in the future.