LK
Luffefe K

1 reviews | Active since Oct 2015

30 Aug 2017, 16:45

Famous for saying one thing and doing the complete

After struggling to get MiWay to deliver what they promised, to being debited higher amounts than agreeid and just a ********** experience holistically, I gave them notice of cancelation around 14/08/2017.

Gentleman by the name of Kenneth assisted me in the process of cancellation. He confirmed that cover with MiWay would end on 14/09/2017 @ 23h59.

On 27/08 in the evening I had an accident. Logged a claim on the Miway online app. Two days later no follow up had happened.

I use the chat option on their app, where one of the agents tells me that my policy has been cancelled.

I have been trying to get ahold of the senior claims consultant as he was assisting me and no luck.

What a great client experience.

Now i'm made aware that my vehicle is not covered, yet i bought it less than 2 months ago.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply30 Aug 2017, 17:08
Official

We’re so sorry to hear this and we can assure you that this is not the MiWay way.  An agent will be in touch to clarify the issue.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply06 Sept 2017, 16:51
Official

Again, we’re very sorry about the difficulty you encountered initially. We assure you that this is not the MiWay way!

We appreciate the opportunity given to Calvin to assist. He has also explained that we have escalated your concerns to all involved and we urge you to give us a call if there's anything else we're able to help with.

Best regards,
The MiWay Team