False promises, incompetence, poor service and poor communication.

I’m claiming for a rim, scratches and windscreen cover but they’re telling I’m not covered after they deducted a premium from my account and ensuring me that I’d be covered from the day the premium goes off. They sent me to a mechanical workshop today and when I called to talk about my experience there I was told my claim was closed. How is it closed when one of their advisors sent me there today? How was it closed when they haven’t even received the results of the assessment from the workshop? How could they possibly close the claim without providing the call recordings I asked for? This is unprofessional and their practices are flawed. There’s no communication, I waited for days and they didn’t call after promising to get back to me after 8 minutes. I had to call them and deal with poor service and incompetence.