bS
bessie S
1 reviews | Active since Mar 2009
30 Mar 2015, 15:57
false promises and not doign what is requested
I canceled my policy with Miway and am waiting for a refund. Ricardo claimed he would send me his details so I could send him a copy of my agreement of car sale. He never did. I don't have my refund and it seems he didn't even log in the correct information on the system as Gloria who assisted me doesn't even know what i agreed on with Ricardo. This is *****.
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MiWay Insurance's replyOfficial
01 Apr 2015, 16:52Hello branding,
Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback and our findings on to all involved and we assure you of our commitment to improve our service delivery thanks to your feedback.
We're happy to report that Ricardo has been in touch to apologise for this error and managed to arrange the initial promised refund for you. Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback and our findings on to all involved and we assure you of our commitment to improve our service delivery thanks to your feedback.
We're happy to report that Ricardo has been in touch to apologise for this error and managed to arrange the initial promised refund for you. Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
MiWay Insurance's reply01 Apr 2015, 16:52
Official
Hello branding,
Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback and our findings on to all involved and we assure you of our commitment to improve our service delivery thanks to your feedback.
We're happy to report that Ricardo has been in touch to apologise for this error and managed to arrange the initial promised refund for you. Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback and our findings on to all involved and we assure you of our commitment to improve our service delivery thanks to your feedback.
We're happy to report that Ricardo has been in touch to apologise for this error and managed to arrange the initial promised refund for you. Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team