SM
Sbusiso M

1 reviews | Active since Apr 2012

03 Feb 2017, 14:49

False Promises

<p>I am an ex Miway client and I terminated my policy in November. On the 30th of January I got an email from Miway requesting that I give them a chance to re-quote me and if they cannot beat my current premium, the next premium is on them. I gave them a call on the 2nd of February to follow up on this, I was quoted and the premium was way above my current premium. When I requested that they keep to their promise, the manager/supervisor I was talking to dropped my call. I called back and spoke to Faith Mothwa who then promised to asked the supervisor in question to return my call. To this day I haven't received any feedback from them which just tells me that they are dishonest and were just saying that for me to get a quote.</p>

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Replies (3)
MiWay Insurance
MiWay Insurance's reply03 Feb 2017, 14:54
Official

This doesn't sound right! We will look into this and get back to you with feedback, we do apologise for any hassles you experienced.

Best regards,
The MiWay Team

SM
Sbusiso M's update21 Feb 2017, 17:07
Reviewer Update

More than a month later I haven't received any feedback yet besides "That doesn't sound right!". Just goes to show how committed Miway is to customer service.

MiWay Insurance
MiWay Insurance's reply23 Feb 2017, 10:58
Official

Thanks for giving us a chance to make things right. We confirm that Karen has been in touch to assist and she has also confirmed that we will pay out. Please feel free to give us a call if there's anything else.

Best regards,
The MiWay Team