False promise for name drop reward

I had name dropped one of my colegues in August 2015 with Miway as i recommended the great service they offer, what a lie. I saw that it was being sent to their admin to assist, after a week i called their call center and was advised that name drop goes to managers who will then contact the referred person to sign them up. On 2nd week she was contacted and finalised the policy. I then waited end of November no one called me to advise when i will get my reward. Called the call center the lady was helpful though confirmed the details and advised that they still have to run the 3rd debit then i get my reward. On 28/12/2015 i called again to check regarding the reward i had been waiting for, the lady (Glynis/Gladys) was not helpful, had to be placed on hold for more than 10min, only to be told that the person i referred didnt take policy online. What a ****, you are promised reward, refer someone and they assist according to their way then be told it was not done properly. Whose fault is it, if they dont explain to the new customer the process but do it otherwise its not my problem. I gave Miway a client then need my promised reward. People watch out of ****s,didnt expect it from Miway