False information provided by agents and their supervisors. Lack of clear communication. Extremely poor service.

I lodged a third-party claim with MiWay on 3 October 2025 after being rear-ended by your client. Despite submitting all required documents and following up repeatedly, I received almost no communication. Their consultant was often unavailable, and no one else would assist- citing they can only assist once he's back. He was away for close to two weeks

My claim was eventually rejected on the basis that their client’s policy excludes third-party cover if the driver wasn’t a household member. I formally disputed this and requested proof of an exclusion that proves that since the driver who rear ended me had their client’s full authority I was obliged to receive my third party claim. Ntsieni Siobo and his senior, Mr. Lebogang Senne, refused to provide any supporting evidence and simply dismissed my request after i clearly stated my request.

Since then, I’ve been ignored — out-of-office replies, informed they will be closing my file closed file, and zero accountability when i request to be directed to someone else. Ntsieni Siobo provides false information as well informing me I can’t go to the Ombudsman and must seek legal advice which is clearly false and not true and an attempt to dismiss me. This experience has been unprofessional, dismissive, and deeply disappointing.