False information given

I am utterly disappointment in the service I was given by a MiWay call centre agent. I was given false information about the account into which my rewards amount would be paid into. I had queried this two weeks ago and I still have not received a call from the Manager explaining what had happened. I expected more from MiWay but obviously they do not care about their clients. The least the manager could have done was call me back and apologise for the incompetence of the agent.