False customer service offered to clients

I wish I didn't have to give you 1 star but I had no choice but to do it, I recently put a claim due to contents in my kitchen getting water damaged because of a burst geyser, an assessment was done by 2 contractors which both acknowledged that the items were damaged but when the documents reached the offices my claim wad rejected so what's the reason for customers to insure contents separately from the house itself if and when there is a problem and a claim is requested then it gets rejected,this is really unacceptable and I am very frustrated , I feel like cancelling my policy with immediate effect if this claim is not resolved I also will advise all my co workers family and friends to use other insurance companies instead of Miway as they don't keep to their word about five star customer service hello Peter please assist and get to the bottom of this