FALSE ADVERTISING AND POOR JUDGEMENT

MIWAY has really dissapointed me and they have made my life a living hell. It all started when I lodged the a claim for my car that was involve in an accident on the 23 DEC 2017. It took Miway 17 days to take car from the nearest penelbeater to MIWAY penelbeater's for asessment. I had to make follow ups with them almost everyday for feedback. Finally I was given the name and contact for Dean who is incharge if my claim. I did contact Dean,He told me that he is done with the assesment wich also took 7 days. Then he requested for a meeting so that we can discuss his findings. We agreed on a date and time. He came to my work place. Dean was well prepared for our meeting as he was having a hard copy kind of a document with all the information. He started to explain the document and we both confirmed that I was covered for the month as my premium was collected on the 22nd of december Just a day before the accident, It was also reflecting on his document. He asked questions like how did the accident happend when and where? I also did clarify to him that my younger brother was driving the car without my permission. He asked for my brother's contact details and accident report, he scaned the A/R to his phone and I also gave him the hard original document of my car as well as new licence disc kept them with him. His findings concludes that the car has been written off. His calculations as per document according to Miway the Retail Value for my car it only R29,800. I was not happy about the value. He said actually I have 3 options to choose from: (1) RETAIL VALUE OPTION - which is R29,800 Less axcess fees of R3500 less R2000 for additional excess for my brother who did not have permission to drive my car as well as licence. The settlement will be R24,300 than they will keep the car.

(2) BUY BACK OPTION - which will be R29,800 less 3500 less 2000 than less the other amount which he will have to confirm the final figure as soon as he get to the office than I will get the diffirence than I will be able to keep my car. 3. NOT TO CLAIM OPTION- which I will have to cancel the claim and fix my car by my self. I said to him I will have to think about My options than Iwill get back to him. Dean requested 6 contact details for people (witnesses) who will confirm that I really do own the car and I was the one driving it. I gave him. In that moment during the meeting he also went to ask questions from my collegue(the security) He asked him a few questions when I was also around then were done for the day. After 20min Dean came back again to the security for more iinformatio, by than I was inside. My collegue told me that Dean came back and he also said "THE INSURANCE WANT TO GIVE ME A NEW CAR" I was upset about that statement I told him to stop saying that because it not TRUE, their settlement it not even half of what I originally paid for my car. I choose Option one after I have seeked for an advice alsewhere. After that It took more days to get a respond from them .Finallly I got the call saying that my claim has been validated they are waiting for a car to be in thier premises and they will call me as soon as the car is their yard. Last week I received an email confirming that the claim is valid i can now get go ahead and request my 10 days car hire. Dean also called me to confirm that the claim has been validated and they are now waiting for a car to be stored in thier yard and his boss is also busy with a letter that they have to send to me. It took 4 days for the car to stored in their yeard and a letter to be drafted. Finally i received a call on friday around 4:30 pm Dean was confirming that the They have sent a letter to me, I need to signed it and email it back to them. The letter came via my email it now not the same as per his holly document that he came with the first time it now haw additional excess fee of R6000. The settlement it now reduced to R19,300. Which will paid within 3 working days as per letter. I didn't signed the the letter i sent them an email stating that I am not agreeing with the additional excess I gave them reasons. They called me to say the R6000 excess has been reversed they have also confirmed with my previous insurance. I must ignore the letter they promised to send me a letter a rivised letter by by monday morning. On monday i did not receive any letter than today I sent a whatsapp msg to dean requesting the contact details for his supervisor, he did not respond to me after that I called miway call centre to request to be put through Dean's supervisor. They put me throgh. I did tell him that I am really getting tired of their empty promises my petaience has run out the claim has been draging for more than 30 days. He said they do apologise for that than at 9:30 am they did send the latter the letter of R24,300 which will be paid within 72hrs. I did sign the letter nd I send it back to them as per their request.

Around 4pm I Received a call from Miway saying that My car insurance will be cancelled and further more they said when i get the replacement for my car I should look for a new insurance because Miway will not take me as their client infuture. I said thanks At 5pm Dean called me to tell me that Miway isvnot going to pay me anymore because my claim is now invalid because thwy didn' t receive any payment for december 2017 which they did debit on the 22 of december 2017. My uncle did warn me about them but their qoutation was cheaper and within by budget at the time. Cheap things really ruined my life..