SB
Saleem B

1 reviews | Active since May 2016

13 Apr 2021, 15:33

False advertising and broken promises

Hi MIWay contacted me for a quote the first week in February 2021. Now I did in the beginning say that I am happy with my current insurance but the consultant insisted that it will not take long and I can earn R500. Free money or cheaper insurance. Who would not agree. Well they were unable to beat my insurance and I asked what the next step was to claim what they promised. They suddenly did not reply to my emails anymore. Today the 13 April 2021 I was finally contacted but not for the reason I thought. Callback to ask if I am still interested. I told him my current insurance is less. I told him I informed MiWay insurance was higher. I wanted to ask why they did not follow trough on their promotion or adverti*****t as they promised but he just said OK thank you and hung up the phone before I could even start my sentence. I than asked for a call back and my cell rang almost immediately but after 2 seconds before I could even answer my cell stopped ringing.

Now of course they might be able to give me a better deal in the future but how can I say yes to MiWay if they cant even follow trough on the very first promise.

Thanks for reading my post. Hope MiWay will treat potential clients better in future

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Replies (2)
MiWay Insurance
MiWay Insurance's reply13 Apr 2021, 17:26
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.  Best regards,
The MiWay Team
SB
Saleem B's update15 Apr 2021, 12:40
Reviewer Update
I do apologies for the amount being incorrect regarding the challenge.
It seems the R400 Challenge was not offered even though the website clearly states nothing about it being offered or not. Nice loophole MiWay
I would rather not be contacted if you can not hold up your side. We are just wasting our time. Stop Calling. Thank you for making me a ****. Hope no one else has to deal with something like this again.
BTW. Even if you do not believe me. The money was not the issue. would have been great but still not the issue. Its the principle of offering something that you do not deliver. I can unfortunately never trust a company or someone that backtracks so easily even before you are even a client.

All the best
The ****