False advertising

After I have log a complaint consultant called me from Miway but she drop the call while I was trying to explain nevertheless iam still not happy I want someone to call me who is willing to listen to what I have to say not unprofessional consultant,why is that a customer for Miway which he had an accident in September and I log his claim via App the same way I did when I log mine and his access is R3500, he will get R1000 and I follow the same process ,

It has been 3 weeks since the manager( Thandeka) promise to come back to.me , I decided to call Miway on Monday the 7th of October I was told she is not at the office as soon as she comes back she will call back as per the consultant by name of Naledi, then on Tuesday morning on the 8th of October I called again and spoke to Clint he promise me before the end of business today she will call me because she did get the message from Naledi, I am still waiting for the feedback as to what happens with the cash back as they say on their adverti*****t that if you put your claim via App you will get R1000 cash back but to me it did not happen, but when I did my husband claim the same way as I did mine he did receive R1000 towards his access, however after explaining all that she says she has to contact their IT to find out what happen I am still waiting , I hope that call was recorded. Again no customer service and empty promises from.the consultants themselves. Very upset

I am not happy about the feedback that Thandeka gave me and I am not happy with Miway and nothing she explain properly to me, this thing of selecting the wrong option why having 'other ' under options because there was no option that matches my claim but I did give a description of what happened first time I complain I was told I did not upload the photos whereas there was no option given to upload up until I get reference number, today I am told it is because I selected wrong option after 4 weeks of waiting who's fault is it , this App should not be designed that way it should be designed in such a way whichever option you choose it should give you the option to upload the pictures as you said, but as I said my husband could not submitt his claim because of an error in your App but did get R1000, whereas I am not getting because I chose the wrong option, I belive that I am being ******, "Not Happy At All"