Hellopeter
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1 reviews | Active since May 2016

23 Aug 2018, 07:23

False advertising

This company advertises by interviewing apparent customers on TV. One such advert is about a lady that had three accidents in a few months' period, and MiWay apparently paid out every time. This is absolute bull****. This company threatened to cancel my insurance and "blacklist" me, when I claimed for 3 occurrences in a 4 month period; so please don't believe a word these ****** say on TV.

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply23 Aug 2018, 08:07
Official

We are really sorry to hear that you feel let down. We have passed your message on and someone will be in touch to assist you.

Kind regards,
The MiWay Team

Best regards,

's update28 Aug 2018, 06:48
Reviewer Update
A consultant did contact me, explaining why my case was different to the to the lady int he advert. Basically it boiled down to the fact that she was a customer for a longer period than what I was at the time, which is perhaps something they could "mention" in their campaign. In my case, I was a customer for about 6 months when I claim for the first time, which is not something I "planned", and then apparently pushed up my risk profile according to some algorithm. What this algorithm does not take into account, is the fact that I would've stayed a loyal customer, had they paid in full and without threatening me; due to the fact that they treated me well. Go figure...
MiWay Insurance
MiWay Insurance's reply03 Sept 2018, 16:23
Official

Thanks for the feedback! Please be assured that we take it very seriously.

Kind regards,
The MiWay Team

Best regards,