False advertising

I referred a friend to miway by name dropping there details now with miway each friend or person you refer and they do a quotation via the link o send them and except the qoute miway pays you R1000, my friend did the qouation via the link the receives the quote then a consultant contacts her to finalize everything and she accepts the policy 3 weeks later I call to confirm when I receive my money or what's the next step forward now the consultant I spoke to tells me that the quote was finalised via telephone but I tell the person that when everything was completed online she received the price and it states that someone will call you This is false advertising don't say a thing then end up doing another