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Phumudzo M

1 reviews | Active since Mar 2017

09 Nov 2021, 07:28

Faith restored by great service.

So I have been with MiWay for 6 years plus and I have had excellent service and great premiums but over the past year what I experience was way below standard of excellent service even from the senior advisor which was very disappointing and one of them had said to me what they were offering was the best and competitive which was fair but found that to be rude that part of me wented to leave but I stayed because of the most great service I have had but recently a competitor proved that statement was no longer the best as they offered lower than MiWay. I spoke to Busisiwe Mabizela who was exceptional and restored my faith by rendering an excellent MiWay service that I know. I can with confidence that MiWay is the best and excellent in service and offering. Thank you Busisiwe for the wonderful service.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply09 Nov 2021, 08:56
Official
We’re so happy to hear that Busisiwe was able to assist you in your time of need. We’ll definitely share your kind words with the MiWay family and we look forward to impressing you for years to come. 
Best regards,
The MiWay Team
 
PM
Phumudzo M's update09 Nov 2021, 09:19
Reviewer Update
I hope so, but what I had realized was there was no longer excellence in service just don't know if it's new members to the team or what. I urge that MiWay does not drop their standard of excellence.