Failure to return last Call

Firstly your mission statement<br> \We are passionately committed to the fair treatment of all our customers and will continue to deliver the type of radical service you have become accustomed to with MiWay."is totally a lie.<br> On the 01 July a lady from you call centre called and had done a new quotation for me which was R744. I was still not happy with this and asked for a better premium. At this time the consultant could not hear me as my phone was faulty. So I asked the consultant to call me back on my Husbands cell after 5:30. A day later the consultant called me and spoke to my husband she came back with the same quotation of R744. We were not happy with this and she said she will speak to her supervisor to find out if we can get a better premium. It is now gone 2 weeks and no call yet to either my husband or me. What kind of a service is this your customer is king at the end of the day client service is something that needs to be delivered in every organisation"