failure to provide feedback on claims

I submitted a claim for my cellphone which was broken while I was home and the consultant mentioned that they will revert back to me and to date, i have not received any feedback. During the engagements, he mentioned that I needed to submit a list of the items to be included in the cover and I told the consultant when taking the cover that i don't mind listing them but an opportunity was never offered. its sad that when we take cover and when premiums are collected the business is not asking us any of this until we claim. Had I known that this is how Miway behaves when we submit claims, I was not going to bother taking your cover, I will be sourcing other supporting providers to cover for my vehicles and home content.