Failure to process and close a week long claim

I had an accident on the 6th Oct 2015 around 17:50pm. Upon calling Miway of which I am their client for years, my claim could not be registered and was told its late and must call the following day. I registered a claim with Craig V the next morning and received a claim number: C670273. I received a text informing me to take my car to Laborius Panel Beaters in Rosslyn and this was Thursday the 8 Oct 2015. The car was assessed by Abrie, photos were taken and I was informed that a quote will be prepared and sent to my insurer with the photos attached. I followed up with Miway and Laborius on Friday, documents were not sent to Miway and Laborius was convinced documents were uploaded. Followed up on Monday, Tuesday and Wednesday, I get the same answer every time I call: \Assessment documents are not loaded". I emailed Crystal Martin also asking about the process"