1 reviews | Active since Aug 2009
Failure to collect premiums
It seems that I need to consistently check my Miway insurance policy every few days to determine if I have cover. Somehow Miway has no control over their policies and things change. I am a new client of Miway and over the past month it seems that my policy dates and amounts change without me telling them to do so. I have just realised this morning that Miway had not collected a premium for one of my vehicles. I had to get hold of a consultant to tell her to debit my account so that I am covered. The question arises - would Miway repudiate my claim because they failed to collect????? This is not the first time that Miway has messed up my account within 1 month of joining them. Please don't mess up my account or collection again as I will then be forced to move my policy to another insurer as I cannot keep checking to see if I am covered.
Please accept our sincere apology for the series of errors that occurred that have led you to complain, and please be assured that this is not the MiWay way!
Inno has been in touch to discuss your concerns with you in more detail and we appreciate you giving us a second chance. Please let us know if there's anything else we can help with.
Kind regards,
The MiWay Team
Please accept our sincere apology for the series of errors that occurred that have led you to complain, and please be assured that this is not the MiWay way!
Inno has been in touch to discuss your concerns with you in more detail and we appreciate you giving us a second chance. Please let us know if there's anything else we can help with.
Kind regards,
The MiWay Team
