FAILURE TO CANCEL POLICY WITH PREVIOUS INSURER

In October 2019 i took out a comprehensive insurance cover with Miway. The inception date was 15 November 2019.

The agent offered and undertook to cancel the car insurance with my previous insurer – Absa Idirect ( which i had since January 2011) to ensure that I do not get debited twice by two insurance companies for the same car. It ,however, appears that the policy with Absa idirect was not cancelled and I have since discovered that I was debited for the months of November and December 2019 by Absa idirect at the time when my cover with Miway was in effect.

I kindly requested Miway to recover the premiums debited by Absa idirect and be refunded the monies paid as i was ensured that Miway will cancel the policy that i had with Absa Idirect. I did not received the courtesy of a response.

Now i am left wondering whether this signs of administrative chaos is what i should expect from my new insurer.