Failure to cancel policy

We have signed up with Miway a month ago. They undertook to cancel our existing insurance policy, which they failed to do. They deducted their debit order, and also the previous insurer deducted. We then requested Miway to cancel our policy, as this was not acceptable. Since 6 April 2018. we have been struggling with Miway to cancel the policy. We can not get a hold of someone to assist us. The only way they respond, is on Facebook posts. All they say is sorry. We will forward this to this and that. Oh, this person has already contacted you. The last time we spoke to someone from Miway was on 6 April, and apparently they can not cancel the policy. Only the Supervisor, who surprise surprise did not contact us up to date hereof. I am still waiting for the confirmation of cancellation (which they claim they send) as well as the apparent phone call from a so called Ayanda. We want this policy cancelled. That is all. They are so quick to sign you up and take your money, but when it comes to cancelling, it is like pulling teeth from a rooster. Impossible. I have spoken to a few people who had the same problem. Seems it is how they do business. I will be sure to let everyone know not to use Miway. Wish someone did the same for me. Would have saved myself a lot of trouble.