JN
Joseph N
1 reviews | Active since Feb 2015
12 Feb 2015, 21:44
failure to authorise my car for booking to be fix
My car was involved in car accident last year November 2014the claim was finalised early december. Its been fwo going on three months now im trying to take my car to suitable panel beater body auto chosen by miway insurance .but when i get the they send me back saying miway insurance did not send the authorisation to the panel beater . When i call my way everyday. I get the same story that the authorisation has been or the r sending it now. Until today my car has not being fixed. The r failing to live to the slogen. I cant do things my way.
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MiWay Insurance's replyOfficial
17 Feb 2015, 16:15Hello Tsela74,
Thanks for your note and for giving us a chance to clarify a few things!
First off, we need to apologise for the run-around you experienced trying to get this sorted. We have spoken with the panel beater and they confirmed that they received the authorisation but that they were not able to start repairs as they were waiting for you to pay your excess. They have since made an arrangement with you to pay the excess and they've confirmed that they'll start repairs soon after.
Please don't hesitate to give us a call if you require our further involvement.
Kind regards,
The MiWay Team
Thanks for your note and for giving us a chance to clarify a few things!
First off, we need to apologise for the run-around you experienced trying to get this sorted. We have spoken with the panel beater and they confirmed that they received the authorisation but that they were not able to start repairs as they were waiting for you to pay your excess. They have since made an arrangement with you to pay the excess and they've confirmed that they'll start repairs soon after.
Please don't hesitate to give us a call if you require our further involvement.
Kind regards,
The MiWay Team
MiWay Insurance's reply17 Feb 2015, 16:15
Official
Hello Tsela74,
Thanks for your note and for giving us a chance to clarify a few things!
First off, we need to apologise for the run-around you experienced trying to get this sorted. We have spoken with the panel beater and they confirmed that they received the authorisation but that they were not able to start repairs as they were waiting for you to pay your excess. They have since made an arrangement with you to pay the excess and they've confirmed that they'll start repairs soon after.
Please don't hesitate to give us a call if you require our further involvement.
Kind regards,
The MiWay Team
Thanks for your note and for giving us a chance to clarify a few things!
First off, we need to apologise for the run-around you experienced trying to get this sorted. We have spoken with the panel beater and they confirmed that they received the authorisation but that they were not able to start repairs as they were waiting for you to pay your excess. They have since made an arrangement with you to pay the excess and they've confirmed that they'll start repairs soon after.
Please don't hesitate to give us a call if you require our further involvement.
Kind regards,
The MiWay Team