Failing to cancel a policy of the deceased

I'm so disappointed with miway, my mother (policy holder) passed on in January 2021. I called miway in May 2021 to quote myself as a regular driver since I will be the one using the car, but the premium was a little high for me where I ended up asking the consultant that was assisting me to cancel the policy but the policy was never canceled, the consultant by name of Lesedi told me that she will send cancelation request to a relevant department but that never happened because I never received a cancelation letter confirming the cancelation, the debit other continued. I also made another call on the 28 December 2021 asking them to cancel the policy but never canceled, the debit others were still running . I made a call again on the 15 January 2022 asking them the very same thing, they never canceled. I made a call even today 21 January asking them to cancel but they're failing to cancel, today I was told my cancelation request is on the que. Miway what's your problem? We sold the car around June 2021 knowing that the insurance was canceled, but when I check my bank transactions, miway have been debating while I have canceled the policy.

Miway superiors let's relay the above mentioned matter, if it was yourselves, were you going to be happy about the above matter? Can I have monies you debited from May 2021-December 2021, because your consultants are not doing their jobs properly or is the coaching that you management you taught them to **** people.