Fail to communicate with client as promised

It will appear that with Miway, nothing will be done unless if you follow up with them and insist on service. I called Miway to lay a claim and even took my car in to their branch to speed up the assessment process. I send an email on the 23rd and she did not respond. I called the lady by the name of Bridget on the 26th October 2017 to follow up on the case after she send me a letter requesting that i should go for assessment, despite the fact that I had just been to the Miway branch for assessment, she then promised to call me back the same day to give me update on the matter. nether-less to say she did not call me back. I called Miway again on 31st October 2017 to follow up on the case, only to be told that Miway was waiting for me to confirm my banking details, when I asked as to why was I not called or notified of this fact, I was told that Bridget tried calling me to no avail, I then asked if this was the only communication process that Miway follows to get hold of its client, and I was told that the procedure is that I will be send an Email or an SMS to inform/notify me, which I did not receive from Bridget. I requested to speak to the team leader, whom I was told she in in a meeting , and suddenly I received an sms and an Email notifying me that a Miway agent tried to call me.

I also have a case still pending from last year (claim from third party for the access I paid), I do not receive updates unless I call in to follow up.

I plea with Miway to clamp this bad service delivery before it becomes a norm.