Extremenly Bad Service

Miway has a rewards programme whereby you get paid back an average of a month's premium if you have been a client for the past three years. You get another payout two years thereafter.

My first rewards payout was end of October 2015. Thus by beginning of October 2017, I would have paid my premiums for 24 months (TWO YEARS) and by end of October 2017, I would have been a client with them for a further two years.

I gave 30 days notice for cancellation to Miway at the beginning of October 2017. Thus according to them, my policy is in effect until 1 November 2017. Now when I asked them to confirm that my rewards payout will still occur as I still meet all of the conditions (24 months premiums paid and as my policy cancellation is effective 1 November 2017, I would have been a client for 24 months since my last payout), they state it will not.

Miway is now being very underhanded and refusing to payout the rewards and stating that although my cancellation is effective 2017, they view that I no longer have a policy from the day I put in the cancellation. That is a load of nonsense and it is called a notice period for a reason. I am still a client of Miway until 1 November 2017 and they are politely telling me that their view is that I am no longer a client from the day of cancellation. This is very underhanded and it is very sad to part with Miway on these terms after being with them for 5 years.