1 reviews | Active since Jul 2016
Extremely unsattisfied with claims process
<p>I had an accident on 6 June after which the vehicle was not driveable. The initial service was good but the moment the car was towed away I have received not service at all.</p> <p> </p> <p>I am very unsatisfied with the service I am receiving regarding my claim. There seems to be no sense of urgency. It took 3 weeks to get the car to the correct repairers. The only time that I get feedback is when I phone the Miway call center.</p> <p>I have requested feedback from ********** via email, I received no response. The landline listed in the email, ********** 184, also does not work.</p> <p>I have tried numerous times to phone Sello Mpati at ********** 714, also with no success. I have also emailed ********** and Sello Mpati to voice my frustrations, I HAVE STILL RECIEVED NO REPLY.</p> <p> </p> <p>Will it be unreasonable of me to take my business elsewhere? Definately not</p>
Dear Thinus,
Thank you for your comments and apologies for the lack of service you experienced!
We’ll get a claims advisor to get in touch to discuss your concerns.
Best regards,
The MiWay Team
Dear Thinus,
Thank you for your comments and apologies for the lack of service you experienced!
We’ll get a claims advisor to get in touch to discuss your concerns.
Best regards,
The MiWay Team
Good day Thinus,
We need to unconditionally apologise for the delays you experienced!
Sello has since called to discuss your concerns with you in more detail and to let you know that your car has since been moved to our service provider. We have since been in touch with the repairer and they’ve assured us of their commitment to get your car ready ASAP. We urge you to give us a call if you need help with anything else in the interim!
Kind regards,
The MiWay Team
Good day Thinus,
We need to unconditionally apologise for the delays you experienced!
Sello has since called to discuss your concerns with you in more detail and to let you know that your car has since been moved to our service provider. We have since been in touch with the repairer and they’ve assured us of their commitment to get your car ready ASAP. We urge you to give us a call if you need help with anything else in the interim!
Kind regards,
The MiWay Team
We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!
Quinton has been in touch to address your concerns with you in more detail and to discuss the way forward. He’ll await your photos as discussed and we sincerely apologise for any inconvenience you experienced! Please don’t hesitate to give him a call if you need any further assistance in the interim!
Kind regards,
The MiWay Team
We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!
Quinton has been in touch to address your concerns with you in more detail and to discuss the way forward. He’ll await your photos as discussed and we sincerely apologise for any inconvenience you experienced! Please don’t hesitate to give him a call if you need any further assistance in the interim!
Kind regards,
The MiWay Team
Who is Quinton? What photos?
Who is Quinton? What photos?
Dear Thinus,
We need to unconditionally apologise for any hassles you experienced, please be assured that it is never our intentions to frustrate you in any way!
Chirstie has since stepped in to get to the bottom of what happened, and has called to discuss your concerns with you in more detail. Sello has also let you know that we have been in touch with the repairer and they’ve assured us of their commitment to get your car ready ASAP.
We urge you to give us a call if you need help with anything else in the interim!
Best regards,
The MiWay Team
Dear Thinus,
We need to unconditionally apologise for any hassles you experienced, please be assured that it is never our intentions to frustrate you in any way!
Chirstie has since stepped in to get to the bottom of what happened, and has called to discuss your concerns with you in more detail. Sello has also let you know that we have been in touch with the repairer and they’ve assured us of their commitment to get your car ready ASAP.
We urge you to give us a call if you need help with anything else in the interim!
Best regards,
The MiWay Team