Extremely unsatisfactory service

<p>I had a car accident on 14 February. I logged a claim with miway. They approved my claim and advised that my car would be written off. The guy handling my claim is Thami Ndaba. On monday the 20th he told me the claim is finalised and that I should expect payment in 3 business days. On monday the 20th they had arranged a courtesy car for me and told me that once the money from the insurance is paid into my account then I can return the car. I got an sms the next day saying the rental company received a message from my insurance that I should return the car on the 23rd.I assumed that either on the 23rd or 24th the money should be paid into my account. So the 23rd the rental company took the courtesy car. Today is the 27th no money has been paid into my account and I am without a courtesy car. This is completely unacceptable im sitting with bills that need to be paid and the insurance is dragging their feet. I requested thami to call me on friday but he did not I sent him an email and he hasnt responded. I need this sorted out immediately! I am highly inconvenienced!</p>