Hellopeter
Share Your Experience
SV
Sylvia V

1 reviews | Active since Sept 2016

19 Mar 2018, 11:30

Extremely unhappy customer!

I am extreme unhappy with the service I have received. My car has been in for repairs at the panelbeaters (Alfotrio Vereeniging) for over a month! I had to pay R24600 on Friday the 16th of March, to get my car! (Miway paid me R14751 for repairs) After paying such a big amout I still have not received my car because the monies is not reflecting in the panelbeaters bank. (I PAID FROM STANDARD BANK AND THEY BANK WITH STANDARD BANK) I had to do a EFT because you cant swipe a card at their facility? It is now Monday 11:30 and I have still not been told that I can get my car. Is this kind of service acceptable for Miway? If it is I will have to reconsider my commitments with Miway!

0
Replies (9)
MiWay Insurance
MiWay Insurance's reply19 Mar 2018, 11:39
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply19 Mar 2018, 14:42
Official

Thank you for bringing this to our attention. We value your feedback and we believe that Sanet has since given you a call to discuss. She has also requested that you send us documentation in order for us to investigate the matter further on your behalf.

We would like to ensure that you get assisted as quickly as possible, so we urge you to give us a call should you need anything else going forward.

Kind regards,
The MiWay Team

Best regards,

SV
Sylvia V's update19 Mar 2018, 14:48
Reviewer Update
Good day Thank you for the quick response, I appreciate it. I have spoken to Sanet and I have emailed her the documentation she requires. Will wait for her response. Thank you
MiWay Insurance
MiWay Insurance's reply19 Mar 2018, 15:53
Official

No problem at all!

Best regards,
The MiWay Team

Best regards,

SV
Sylvia V's update23 Mar 2018, 08:34
Reviewer Update
Good day I have submitted all paperwork that was asked for by Sanet, I have e-mailed twice already but I have not had any response from Miway! No Email no phone call!
MiWay Insurance
MiWay Insurance's reply23 Mar 2018, 08:54
Official

Thanks for your note. We will get an agent to give you a call!

Kind regards,
The MiWay Team


Best regards,

MiWay Insurance
MiWay Insurance's reply03 Apr 2018, 07:59
Official

Thank you for taking the time out to write to us, and we are sorry for the hassles experienced. We have heard back from our claims team, and we believe that Sanet has tried to give you a call since, but she was unable to reach you. Please do give us a call when you have a minute to talk.

Best regards,
The MiWay Team

Best regards,

SV
Sylvia V's update03 Apr 2018, 08:08
Reviewer Update
Good day, thank you I did speak to Sanet she assisted me and sorted out the problem. Thank you Sanet for sorting this out I am happy to say that my claim has been adjusted and already paid out to me. Sanet I appreciate your friendly and efficient assistance, Thank you Miway for looking after your customers.
MiWay Insurance
MiWay Insurance's reply03 Apr 2018, 08:25
Official

Awesome! Thanks for taking the time to compliment Sanet for her great service delivery. We will be sure to pass your feedback on to her and high five her for making your service experience memorable!

Best regards,
The MiWay Team

Best regards,