Extremely Unhappy

Good Day<br> I find it very disappointing that I have not received a call from your assessor and your failure to follow up on this. As a client I take this as a lack of interest given to me and also feel dis-valued as a customer.<br> I also asked you for an email address of your COO and not your CEO. Surely their has to be someone from Senior management that I will be able to speak to. It is rather very concerning that in today's competitive environment their are companies who rather choose to lose a client then making a call.<br> <br> I also question the discussion we had on the 18 November 2015 relating to my claim in that you mentioned and I quote \ their was rust and it looks like an old dent"concluding on that the claim I brought forward as made mention was denied. I corrected you thereafter as you understanding of the pics sent to you was incorrect. Your adamant decision was still final.<br> My concern here is firstly my integrity as a customer. Secondly"