Extremely poor service rendered

<p>Good evening </p> <p>This matter has reference</p> <p>C 813478 I'd ********** 5****6 </p> <p> On the 16th January 2017 I was involved in a minor accident, my beautiful convertible 2013 mini cooper with an odometer reading less than 30 000 km was involved. I immediately called miway as my insurer and was helped by a very helpful Mmabatho Mooketsi, she gave me the C number and said I should send my car to dent pro penalbeters for it to be repaired.</p> <p>On the 23rd January 2017 I took my car in and was promised that because it's a minor damage I would receive my car within a week or two. By the 15th February I was called by dent pro to collect my car and upon arrival there my car was worse that it looked immediately after the accident, old parts were fitted to the car and the paintwork was worse than what my 3 year old son can do. I rejected the car and told them to fix it properly.</p> <p>I emailed Mmabatho on the same day to let her know what I had experienced, she responded and informed me that she spoke to dent pro and that they would fix my car to my certifis fact in. </p> <p>On the 2nd March 2017 dent pro called me to collect my vehicle and upon arrival there my car was not 100% I called your contact center to explain to them but I couldn't get help, your staff kept saying they will call me back which they never did, I then emailed Charmaine Maabane who I must say was very rude telephonically and explained to her the situation, your contact center said i should sign a paper which suggested I was 100% happy with my car even though I explained to them that I was not, I was told that if I did not sign the for I will be liable to pay for storage.</p> <p>On the 15th March 2017 I drove to your offices in midrand to speak to this Mmabatho face to face and to show her the kind of work your accredited repairer has done on my car, the inspector came along and agreed that it was indeed bad, they both said I should send them the documents I signed I and the next day I did so. I informed them that I want my car repaired properly by a different repairer and they promised me that that would happen soon.</p> <p>On the 27th March 2017 I received a call from dent pro saying I should bring my car in for repairs,I then emailed Mmabatho to inform her of this but she never replyed .</p> <p>On the 3rd April 2017 I emailed Mmabatho reminding her of my issue and asking for a way forward, she rep**** saying she doesn't know my case and I should forward her my Id number or C number which I did, after a day or two I got a call from her and she promised me to call me back and sort the issue out, until now I am still waiting for her call.</p> <p> </p> <p>Now I want to make it clear to you that I pay you to render a service in my time of need, my premiums pay the salaries of your employees and keep your company running, I do not expect such rotten service from a company of your stature, I want my car repaired as soon as yesterday, you are a very big company and dealing with you legally will cripple me financially so I am going to present my issue to speak out, checkpoint or cartblanche. I know for a fact that through them my car will be fixed.</p> <p>I am in the process of getting a reliable insurance who means what they say, I hate companies like you who see us just as a way of making money,what you do best is deduct my premium prior to the agreed date.</p>