Extremely Poor Service and Unresolved Claim – MiWay Has Let Me Down

I am extremely disappointed with the service I have received from MiWay regarding my cracked screen claim, which I submitted in March 2025. The claim was approved, and I was referred to MiWay’s preferred service provider. However, nearly two months later, I am still sitting with an unresolved issue, despite multiple calls, emails, and promises.

Initially, after two weeks of silence, I contacted the service provider myself, only to be told they hadn’t received any authorisation from MiWay. I then called MiWay, where a claims consultant insisted the authorisation had already been sent , and while on the call, re-sent it. I followed up with an email to the claims desk ,to this day, it remains unanswered.

Another week passed, and again I contacted the service provider , still no authorisation. I called MiWay again, and a different consultant told me the matter had been escalated and that it would be sorted “soon.” Yet two more weeks passed with no feedback, no call, and no resolution. I repeated the process again , only to hear the same story from both MiWay and the service provider.

As of 6 May 2025, this claim from March 2025 remains unresolved. I find this completely unacceptable.

If MiWay no longer wishes to have me as a client, I would prefer to be told directly rather than being sent from pillar to post. I have upheld my side of the agreement by faithfully paying my premiums, and I expect the same level of commitment and efficiency in return. Instead, I’m forced to resort to public platforms just to receive the service I am owed.