Extremely poor service and business practice

Miway... Extremely dissatisfied. Let's start from the beginning... - Incident took place 28 October, 1 November the service provider advises vehicle is not with them. After numerous follow ups where I was advised they are awaiting the assessment I was informed on the 7th of November the vehicle is missing. 24 hours went by before I was informed the vehicle has been found. - 17 November after ten days I am informed that the vehicle is a write off. Okay I request car hire. Was phoned the next afternoon at almost 5 and tried arranging. Sorry we need to submit request on this past Monday. No one contacted me. Laid a complaint yesterday they phoned and promised to sort it out. Nothing done... - New issue my insured accessories that I specified and pay a monthly premium for valued at R30 000 will not be paid out as per policy they are only willing to pay out R6000. The said accessories were not damaged during the incident and surely will increase the amount salvage that would be received. - dispute lodged as surely why do you specify and protect your interest only for Miway to lowball you in any event - email received back. Dispute received, however feedback will only be given in up to seven working days - after everything you have put me through and the lack of service on your side you still want me to wait some more???