Extremely poor service and bad quality assurance

I referred my husband to MiWay, as I was served exceptional well with my cover, even though I am told now that I fall under blink.

He had a worse experience ever today 13/08/2024, firstly it was the incorrect quote, increased premiums when amending from business to personal. Spending 3hrs on phone for nothing, 2nd was not applicable added incorrectly, when bank is financing the car, lastly now it's incorrect engine number .

Really,how can agents,team leader/supervisor can make such mistakes. Before printing the copy or finalizing cover is it not validated and checked???.

Bank is now fed up with all the incorrect information that has been provided and it has caused such inconvenience to the point of whenever error is amended premiums also increased. Tomorrow everything must be redone with different agents.

Whose fault is it because all voice recordings are there and by the time he needs assistance will he find service excellent whilst he is struggling to get the correct policy??

I am extremely disappointed and not sure if I would recommend MiWay to anyone,anymore.