Extremely Poor Service

I would like to find out from other customers of MiWay Insurance if they have ever been happy with MiWay Insurance’s customer care or services? I have since registered a claim on the 10th February 2025 in the morning through their App because they wouldn’t take calls and I am yet to receive a call from MiWay Insurance. Yesterday 11th February 2025, I tried to call MiWay Insurance (***) and their call wouldn’t be answered. I then proceeded to register a “Call Me” request from their website (https://www.miway.co.za/contact-miway) but still nothing is happening. I have been with MiWay Insurance since 15 July 2021 and my premium is over a thousand rand (R1k+) and have never claimed before and I getting worried that what would have happened if my car was not drivable because I rely on it? At MiWay Insurance please attend to this Claim No *** with the urgency it requires similarly to when you are collecting premium debit orders.