Extremely poor client services

I wanted to cancel my vehicle insurance so I had sent multiple call backs and received the same email every time that someone will contact you soon and I am still waiting for the soon. I eventually cancelled the policy via the Miway App and once again was informed that a consultant will contact me within 72 hours and once again no one contacted me.

At this point I don't really care if you'll find the time to call me just ensure that you'll find the time to cancel my vehicle policy and ensure that the debit order does not go off on 01 August 2019.