EXTREMELY HORRIBLE SERVICE

I have 3 cars (Kia, Ford and BMW), household content, 2 high-end smartphones and business and employee/public liability insurance with MiWay. I've been a loyal customer for as long as I can remember and I hardly ever claim. With all these products, you would think the company would be organized or professional enough to say the least when you claim.

On the 13th Feb 23, I hit a pothole/brick which damaged my BMW tire and Windshield. After my car was towed, no one from MiWay seemed to know where my car is. I had to call several times and pull the data from my tracker to find the car, when you don't follow up no one bothers to provide feedback/update. Only Palesa Kekana kept her word.

I have opened and closed so many claims because of being advised by different agents who don't seem to check policy details, communicate with one another internally or read the notes/comments on the status of the claim when providing help.

Believe it or not... it's the 6th March (3 full weeks later - 4th week now) and my car is still not fixed, in fact, I am still being asked to close one of the claims and open another one as one of my policies is not effect for one reason or the other.

The level of lack of professionalism and team collaboration from MiWay team is beyond appalling. I have been sent from pillar to post by Queton Boesak and Bongani Mungwe. Bongani is always quick to let you know it’s not his space, “I don’t get involved in …” “I don’t know anything about ***” but he is senior and at his level you would think some level of care or urgency would be exercised and concerted effort be taken help reach an outcome of sort but no not even at that level is there help.

I have been so gravely inconvenienced by MiWay.

How difficult is it to fix a tire and cracked windshield? Just fix my car and stop giving me excuses and sending me from one agent to another.

FIX MY CAR!!!

If you don't want want tell me so I can take my business elsewhere.