Extremely Frustrated – Completely Unprofessional Service

I’ve had the most frustrating experience dealing with this company and their claims department. I’ve been waiting an entire week for feedback with zero communication. I’ve phoned over 15 times in one day — and not a single callback.

From the start, my claim was completely mishandled. It had to be corrected after their initial mistake, and there’s been no proper communication throughout the process. They collected my vehicle and promised it would be returned — which hasn’t happened.

I was also told the vehicle would be repaired at a repair shop in Randburg, only to be informed seven days later that they had made a mistake, and that a payout would be done instead. So the vehicle went to the panel shop for absolutely no reason, wasting everyone’s time.

To make matters worse, the consultants who dealt with me were unhelpful and clearly lack proper training. No one takes responsibility, and no one knows how to solve anything. This has been a truly ridiculous experience, and I wouldn’t recommend this claims team to anyone. Extremely poor service and no professionalism.