Extremely disappointing service re Mi Sure

I have been a client of Miway for over 20 years and the service I have received recently has been nothing short of disappointing and disgusting. I have my household and two cars insured with Miway as well as my Warranty insurance. I had a gearbox, Engen oil cap as well as coolant issue with my car. I lodged a claim and they only want to pay 3500 of a claim that is close to 70000. When I call them they advise that they can only pay for one failure and they choose to pay the lowest limit which is 3500. Whilst the limit for Engine coverage and Gearbox are 11000 and 9000 respectively. Using technicalities to advised that the components listed by Audi do not form part of the Gearbox and Engine but rather transmission which is the lowest limit. Also the two call centre agents who assisted me namely Bandile and Inamandla are extremely rude and unhelpful. Dont seem to be trained at all. Bandile proceeded to cut the call and put me back to the main call centre without any help and advised me that " they should've helped me" and Inamandla proceeded to tell me that "I must ask myself why I took out the policy"... really despicable and rude behaviour. I was never told when taking up the policy that the claims are handled the way they are being handled and quite suprising that Miway would choose the lowest limit.

Extremely disappointing and disgusting service to say the least, for a company have been loyal to for over 20 years. I am going to start shopping for new insurance and also lodge a formal complaint with the NFO and FSCA against Miway and for them not providing full disclosure when they sell these policies to you if this remains unresolved