Extremely disappointed with the service from MiWay

Been with MiWay for about 8 years and I think it’s time to look for another insurance company. Probably claimed twice from them in all the years I’ve been with them. Also, my car has never missed a service interval and I have never missed a single payment. Notwithstanding this, when I tried to claim in terms of my mechanical warranty, I’m told that they’ll only cover about 30% of my expenses due to certain wording in the policy, which in itself is extremely problematic. After indicating that I will be looking for another insurance company, Smangele, from their retention department, tried to call me but I couldn’t answer at the time. I optimistically returned the call to the retention department (as they have always done well at assisting me with my concerns and keeping me with MiWay) and spoke to a different lady who indicated that she could help me. However, I didn’t receive any help from her, in fact, she essentially told me that the policy states what it states and she’ll refer me to the cancellation department to cancel my policy - to say I was disappointed by this attitude is an understatement. How is this the attitude of someone meant to retain clients? You don’t even display a good sense of customer care. Clearly they don’t need my support anymore, nor do they value me as a customer.