Extremely Disappointed - Poor Service and Lack of Communication

I am extremely displeased with my recent experience. I submitted a claim for my vehicle, and the insurance company assigned me a repair center that is over an hour away. I requested a closer option, but my email was completely ignored. Instead of addressing my concern, they went ahead and approved the claim and told me the repair center would contact me. This lack of responsiveness and disregard for customer convenience is unacceptable. After this experience, I am seriously considering switching to another insurance provider.