Extremely disappointed

It is with regret that I have to write this on Hello Peter. Been a customer with Miway for over 9 years and, I am so disappointed in my service I have received (and still do not have) from them. My Geyser burst in January 2019. The night/morning of 30Sep / 1 October there was water running from the celling. I called MiWay and was advised they will make contact with the person who assisted, Did not get my call back, called them back the evening, said they will let me know. This was the ongoing process the whole week. I told them I am traveling for work that Sunday, but my husband is home. After a lot of calls I got offered the MiHelp plumber to come and look. He informed me that the person that installed my geyser did not connect my overflow pipe. if you try and call at 17:45 no one answers in the call center although they only close at 18:00(?).

Called them back again, got a NO they are not our plumbers, we will send out our own plumber to have a look. He told us the same thing, he did however, told us he did a small "temporary fix". When Miway called me, they said that, his report stated, that it was a burst geyser. I told the consultant how is it that everyone says the person that install my geyser did not install it correctly and did not follow process, yet when they send your reports its different. They said the process is the geyser is under warranty and that they will have to come out and replace it (not with a refurbished geyser, i did confirm).

What can i say but YES, I requested the report and their is a picture of a pipe just laying on my ceiling. So after another view days the geyser people came, said it was not a burst geyser said it was the overflow pipe and that it needs to go back to Miway. Miway called, it is a leak, and the gentlemen dropped the call, not even a how to fix it, what is the next steps nothing.

Today is the 22 October and still I have no resolution to my problem as the temp fix is not going to hold for much longer and still no calls from Miway.