RB
Rudi B
1 reviews | Active since May 2022
18 May 2022, 16:04
Extremely disappointed after 7 years!
Ive been a Miway client for 7 years and have been claim free on MiWheels since my commencement date. Today I received my annual reviewed schedule and noticed that MiWheels Premium increased by almost 25% In addition to this my Excess increased by 15%. I spoke to someone from the call centre who portrayed to be from Management. I was informed that the increase on MiWheels is "Market Related" and therefor no changes can be made on my premium. IIm extremely disappointed in the Miway Brand. I'm strongly considering in moving to someone who will appreciate and treasure claim free clients.
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Replies (2)
MiWay Insurance's replyOfficial
18 May 2022, 16:42We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply18 May 2022, 16:42
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
RB
Rudi B's updateReviewer Update
19 May 2022, 17:05I'm really feeling neglected from the Miway Team. I'm unfortunately still waiting for for my concern to be resolved, after getting a very heartfelt response on this platform.
RB
Rudi B's update19 May 2022, 17:05
Reviewer Update
I'm really feeling neglected from the Miway Team. I'm unfortunately still waiting for for my concern to be resolved, after getting a very heartfelt response on this platform.