extremely difficult to cancel a policy

Sold my house. Needed to cancel insurance policy. Not possible to do it online. Phone 4 times - each time was told that the cancellation department was busy and they logged a request for them to call back. CALL BACK TIME 72 HOURS. On each occasion, before even trying to get me through to cancellation department, agents tried endlessly to persuade me to transfer the policy rather than cancel it. Eventually I said i would wait for cancellation department as I wanted policy cancelled before debit order for October went through. 25 minutes later, I was attended to - had to go through the same persuasion to try and transfer the policy. I ended up lying that I was not moving to a new house. Agent then agreed to cancel policy - and the line went dead - I was not asked to hold - but I did (most people certainly would not have). 3 minutes later a 'senior' agent comes online and agrees to cancel the policy. As a result of all of these delays, the the stop order request has already been sent to the bank and so it is too late t cancel that so I shall have to wait for a refund which no doubt will take several days.<br> <br> Try taking out a new policy and it is a different scenario altogether.